Client Success Manager

New Haven, CT

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About Veoci:

Veoci is a web and mobile SaaS solution that enables team collaboration and response during crisis and disruptive events for various industries. It is the future of collaboration, operations, continuity, and response software. Through rapid development, depth of knowledge, innovative thinking, and commitment to diversity, we help people save time, money and lives.

Fantastic opportunity to join a team of dynamic and talented professionals, that have become the leaders in the Crisis Management and BCP software field. Veoci is an innovative, forward thinking, enterprise tech/software cloud business that provides state-of-the-art applications for corporations, government, airlines, airports, utilities, universities, hospitals, and other entities.

Our company redefines how business processes are done by combining a social media-like interface, mobile communication, interactive mapping, advanced workflow, a powerful database, intuitive self-built dashboards, and much more, all in a fully customizable platform. We pride ourselves on strong customer relationships, which pays dividends for us through customer-referrals, and an excellent reputation within the industry.

Diversity is one of Veoci’s core values. We pride ourselves on having a diverse company, with employees from many countries around the globe and many walks of life. As a technology company with a demographic of 43% women and 57% men, we believe strongly in the benefits of a diverse workplace.

Position Summary:

We are looking for an Account Manager to create long-term, trusting relationships with Veoci customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams, including sales and solutions, to improve the entire customer experience.

Ultimately, a successful Account Manager should collaborate with our marketing and solutions teams to achieve quotas while keeping our clients satisfied and engaged with our platform and solutions in the long-run.  

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts, and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Understanding the need of our customer, the Client Success Manager will collaborate with Marketing and Solutions to work towards the development/evolution of current and existing products. 
  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Preference will be made to a candidate that has experience using Veoci, and/or working in the vertical/field that we are recruiting in.
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

Benefits offered

  • Paid time off
  • Parental leave
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Gym membership or discounts
  • Flexible schedules
  • Workplace perks such as food/coffee and flexible work schedules

Details

Job Type
:
Full Time
Job Location
:
New Haven, CT
Required Experience
:
3 years
Required Education
:
Bachelor's
Published
:
February 14, 2019

Our commitment to equality and fairness

Grey Wall Software provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Grey Wall Software complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Grey Wall Software expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Grey Wall Software’s employees to perform their job duties may result in discipline up to and including discharge.

All candidates must be able to pass a background check performed by a third party.

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