Security Is the Part of Veoci You Shouldn't Have to Think About

For the people using Veoci, security is the reason they can open a dashboard mid-activation and trust what's on the screen.

Emergency managers, safety officers, business continuity, compliance teams and dispatchers: they're in the system on an ordinary weekday logging inspections, and they're in it on the worst day of the year running an EOC. The same platform has to hold up in both cases. So security can't be a layer added at the end — it has to be built into how the software is written, hosted, released, and watched. The short name for that is defense in depth.

What we control, and what's yours

Veoci is 100% browser-based and cloud-hosted, running on AWS across multiple availability zones, with data encrypted at rest and in transit. Nothing to install, no client-side agent sitting on your machines waiting to be patched — that removes an entire category of risk and keeps the security work in a place we control. For organizations with data residency requirements, we operate data centers outside the US as well.

That control cuts both ways. The data in Veoci is yours. Not ours. You can download all of it, anytime, without asking us first.

Access, precisely

Multi-tenant architecture only works if the boundaries hold. Ours are enforced at more than one layer, so a request that shouldn't reach a record doesn't reach it. Permissions get specific from there — by user type, by group, down to the individual field. In practice, that's how a health system keeps clinical notes out of a facilities workflow while both teams work in the same instance. Authentication is your call, whether that's single sign-on or Veoci-managed credentials. On our side, access to production customer data is limited to a specific list of authorized personnel, reviewed annually, with every access logged.

Built to survive, and checked by outsiders

Most breaches don't start at the firewall — they start in code. That's why our engineers write to recognized secure-development standards, code review runs continuously, and automated vulnerability scanning stays on. External firms run penetration testing twice a year, and when something critical surfaces, it gets fixed within hours, which is possible because we ship a new version every five weeks.

The same discipline covers what happens when hardware fails, because it does: duplicate servers, automatic failover, and a disaster recovery region in a different part of the country, with continuous backups so a deleted file is still recoverable. None of that is theoretical — we test the recovery plans annually, and neither we nor AWS just take our own word for readiness. Both are independently audited against established security frameworks by people whose job is to find the gaps.

Keeping ourselves honest

We don't take our own word for it. The AWS infrastructure Veoci runs on carries ISO 27001:2022, PCI DSS Level 1, SOC 1 and SOC 2 (SSAE 16 / ISAE 3402), FISMA Moderate, and DIACAP Level 2. Veoci itself maintains TX-RAMP Level 2 certification — our controls, reviewed against a state framework by people whose job is to find the gaps. Pen tests, access reviews, DR drills: you've already seen the cadence above. None of it is occasional.

Veoci's update of the ISO 27001 to the 2022 version reinforces its strong commitment to safeguarding customer data and maintaining the integrity of its ISMS. Veoci is also SOC 2 compliant. As threats evolve and technologies advance, Veoci continues to strengthen its cybersecurity practices to ensure they remain modern, resilient, and aligned with global standards. This gives partners, customers, and team members the confidence that their information is managed securely.

Why this matters

It's built out of the days nothing went wrong — when the system was up, permissions were right, and data was where the person who needed it expected to find it. That's the standard we're holding. If you want the full technical detail, ask your Veoci contact and we'll send it. If there's a question we haven't answered here, ask that too. We'd rather have the conversation than have you guess.