Answering Your Citizens’ Requests: Don’t Let Them Fall Through the Cracks
Successful towns all have something in common: they all keep an ear to their citizens’ needs and requests. Following up on each request and finding a resolution, however, is another piece in the success formula. As requests are routed to departments and emails are sent, it’s easy for towns to lose requests in the shuffle. Read this use case to see how towns can keep a pulse on their communities and fulfill all requests that come in.
Open a Line with Your Town’s Communities
A public form lets all residents communicate their thoughts and concerns with the town.
See All Request Statuses
Dashboards keep your town and departments on the progress and status of all requests.
Quickly Train Personnel
Have personnel across town departments ready to use this solution within hours of implementation.
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Fact Sheet
What Our Customers Are Saying
Having this has been incredible. It's done more than I imagined we'd be able to do. We keep finding ways to make it better and keep progressing forward.
William Karnadi, CEM, CBCP
Director of Emergency Management and Business Continuity Planning
Syracuse University
This is the best company with the best customer service that I have ever seen. Absolutely amazing.
Tiffany Strong
University of Alabama Police Department
Our team can spend more time being productive out in the field and less time at the desk doing paperwork or looking for documents.
Adam Quartarolo, ACE
Landside Supervisor for Busing and Construction, Mineta San José International Airport
This platform has significantly improved our efficiency, accountability, and ability to meet compliance standards across our facilities.
John Williams
Former Senior Director, Public Safety, Emergency Management & Safety, Valley Health
