Paperless Airports: How San Luis Obispo & San Mateo Digitized Operations & Administration
Airports face increasing pressure to modernize operations, meet rigorous regulatory requirements, and do more with fewer resources. For many, the answer has been moving away from paper processes, binders, and filing cabinets and into a centralized, digital platform.
Tim O’Keeffe, Operations Supervisor at SLO County Airport, and Michael Byrne, Airports Manager at County of San Mateo, shared how their teams have fully digitized airport operations and administration with Veoci.
Together, they provide a comprehensive view of what “paperless” really looks like in practice.
Key Takeaways
- Compliance & Operations: How TSA and FAA forms, inspections, and logs can be fully digitized for efficiency, transparency, and audit-readiness.
- Training & Succession Planning: Creating digital training files, recording institutional knowledge, and ensuring easy access to certifications and records.
- Security & Inspections: Centralizing concession inspections, security logs, and access lists, while simplifying secure document sharing.
- Infrastructure Management: Using Veoci mapping for sewer lines, drains, lighting, and capital project updates – making projects more efficient and collaborative.
- Operations Logs & Communication: Streamlining team communication with digital logs, photos, attachments, and workflows for complaints, reimbursements, and incident reporting.
- Administrative Transformation: Transitioning tenant files, contracts, and utilities into Veoci with automated reminders and reporting for business continuity.
- Efficiency & Culture Shift: Reducing multi-step manual processes to near-zero tasks, empowering staff at every level, and fostering adoption of digital tools.
- Broader Impact: How digitization improves collaboration across stakeholders, reduces single points of failure, and ensures airports run smoothly under any circumstances.
