In this webinar, Sean Taylor, Director of Emergency Management at Texas Christian University (TCU) showcases the university’s integrated emergency management platform tailored for football game day operations. This solution, built using Veoci, enables real-time coordination across diverse stakeholders including athletics, facilities, law enforcement, marketing, and emergency services within the context of a large, dynamic urban environment.
The platform is centered on a game day Dashboard that provides a common operating picture from which staff manage incident reports, task assignments, weather monitoring, staffing, and communication. Each football game is treated as a major event, often overlapping with multiple campus and city-wide activities, necessitating a highly coordinated response across departments and jurisdictions. The system allows for customized Incident Action Plans (IAPs), weather briefings, and position assignments, which are shared and updated seamlessly.
Notifications and communications are handled with precision. The platform enables targeted SMS alerts with polling capabilities (e.g., confirming officer availability), and role-specific briefings (e.g., weather alerts for shelter teams). The use of QR codes and text-to-form submissions allows event attendees and staff to report incidents, which are then triaged, categorized, and dispatched to appropriate teams. This includes everything from medical emergencies to maintenance issues.
Interactive maps visualize both staffing assignments and incident locations in real time, enhancing spatial awareness and enabling faster resource deployment. The platform supports public-facing dashboards, offering potential use for live updates (e.g., weather delays) on stadium screens, and even allows embedding of social media feeds and custom HTML elements.
Post-event, users submit hot wash items for after-action reporting, which feed into an analytics Dashboard tracking trends by incident type and location. These insights inform operational improvements and strategic planning, with data export capabilities supporting leadership briefings and year-over-year reviews.
TCU’s approach demonstrates how a robust digital platform can elevate event safety, coordination, and efficiency across complex, multi-agency operations. To watch the webinar in its entirety, click here.
