Syracuse University’s Revamped Safety Escort Shuttle Program

Campuses are communities. For those campus community members who have a distant commute from point A to point B, they need a safe ride that they can rely on. Syracuse University’s department of Campus Safety and Emergency Management Services saw an opportunity to better track campus shuttle rides – their frequency of requests, common routes and more, as well as keeping students up to date on when they can expect their ride’s arrival.

Leave behind outdated dispatch systems.

Simple step-by-step workflows streamline ride dispatch.

Keep students updated on ride status.

Students can see the status of requested rides in real-time.

Advanced analytics for continuous improvement.

Metrics tell the story of the operations success and highlight staffing needs.