Veoci is offering a free, simplified solution to Connecticut towns and cities to help municipal offices manage the high volume of calls and emails they receive. The solution was initially created for the city of New Haven, which was struggling to track and forward calls to the appropriate departments during the COVID-19 pandemic. The workflow-based system includes a Form for capturing caller information, a lookup for department contacts, and the ability to assign and track the status of requests. Two Dashboards were created – one for call takers to manage open and completed submissions, and another for administrators to view comprehensive metrics on call volume, topics, and department performance.
To enhance usability, the solution was stripped down to remove unnecessary navigation elements like breadcrumbs and menus. The goal is to create a user-friendly interface that allows call takers and department heads to easily access the information they need. The call tracker solution is being offered for free to all open house attendees and CT towns and cities. For more information, please reach out to your Solutions Engineer.
You can watch the recording from the event here.
