Communication & Collaboration
Closing Communications Gaps in Emergency Response
We can, at times, see a breakdown of our communication pathways. A situation like the COVID-19 pandemic may be the perfect time for your team to find those holes, as extreme stress and conditions of the event will make those gaps clear. Let's identify some of the gaps, and what you can do to prevent them from developing in future crises.
Preserving Institutional Knowledge in the Utilities Sector
Staff turnover can often lead to a loss of essential knowledge about the inner workings of a utility, thus affecting the operations of the organization. However, by changing the way they preserve internal talent and by bolstering communication, utilities can limit the loss of institutional knowledge.
APIs and Integrations: Connecting Your EOC’s Tech Ecosystem
API-driven data exchanges and communications are a significant advantage for EOC managers and stakeholders responding to events. Because of the importance of information during an emergency, the single system environment APIs can create is something all emergency managers should implement in their EOCs.
Universities in Texas Aligning for Emergency Management Through TVUG
UT Dallas came together with Texas Woman's University over their shared use of Veoci, our leading emergency management software platform. The two groups collaborated over their processes and UT Dallas was eventually able to come to the aid of TWU during multiple emergency situations.
Limiting the Loss of Institutional Knowledge
Oddly, this is where the issue we brought up earlier originates from. A significant portion of the workforce is aging, and their impending departures, coupled with their decades of experience in one role at an organization, create a new risk: the loss of institutional knowledge.
Strengthening Communities: The City of New Haven’s Youth Stat Program
A strong social services program can make a big difference in a community. It's why some of New Haven's own residents run the city's Youth Stat program, a school-based intervention program seeking to reduce justice involvement and improve health and wellness outcomes in students from elementary and postsecondary education.
Modern Messaging: Critical both Socially and Professionally
Just about everything we do begins with a conversation. And when doing those things, there are more conversations every step of the way. When we began working on collaboration and work processes 15 years ago, given the limitations of technology at the time, we did not have a well-developed conversation system.
Katrina Response: A Failure to Communicate
At this time ten years ago, the United States was hit with one of the worst natural disasters in its history. In a previous blog, we posted a graph that showed Katrina to be in a league of its own among Hurricane damage.