Answering Your Citizens’ Requests: Don’t Let Them Fall Through the Cracks
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Successful towns all have something in common: they all keep an ear to their citizens’ needs and requests. Following up on each request and finding a resolution, however, is another piece in the success formula. As requests are routed to departments and emails are sent, it’s easy for towns to lose requests in the shuffle. Read this use case to see how towns can keep a pulse on their communities and fulfill all requests that come in.