Digital City: Stamford, CT

A group of officials from Stamford, CT, took to the podium to tell how their city used Veoci to better connect with its citizens. Resident requests and complaints were being lost in past processes, so the group took to a new solution to improve transparency and efficiency. Citizens just jump to a Veoci dashboard to track their inquires through and submit new requests as they need. Response times within the city’s department improved, like cutting down pothole repairs from 7 days to just 2. The city brought the system to 15 departments and three utility companies, ensuring information always lands in front of the right eyes. Stamford boosted its community engagement with this solution, reduced overall inquiry volume, and built a greater sense of trust with its residents with this request tracking solution.