Municipal Call & Email Tracker

All towns want to keep any ear to their residents requests, but the tracking the volume of calls and emails from the public can quickly become cumbersome. Turn this critical operations digital to ensure citizens’ voices are heard and management of requests is streamlined.

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Stay on top of your citizens' requests

Small cities handle over 150 calls and emails a week. Digitize the process to save your office's and time keep citizens heard.

Simplified Management

Automatically escalate issues to specific stakeholders or departments and document all actions and communications for each inquiry.

Centralized Data

All request data in one always-accessible digital location, with automatic paper trails and transcipts.

Program Administration

See every request and status in one view, preventing inquiries from being forgotten.

Quick Training

Train other stakeholders on Veoci in as little as an hour. Delegate and save time.

“One of the great things I enjoyed about working with Veoci is when there was a capability that we were not sure that it could do, much more quickly than expected, the engineers made it happen. It's very real time and very supportive.”

Senior Director of Corporate Security and Resiliency

“Veoci provides us with a solution to manage and track critical information during emergency and non-emergency situations. The system provides information tracking, mapping and notifications in real time. The customer service and support have been excellent.”

Assistant Chief / Deputy Fire Marshal

“Having this has been incredible. It's done more than I imagined we'd be able to do. We keep finding ways to make it better and keep progressing forward."

Director of Emergency Management and Business Continuity Planning

“Once a change is mentioned they go right to it and update. They not only understand how the system works, they also understand higher education and emergency management.”

Director of Emergency Management

What Our Customers Are Saying

Municipal Case Studies

Answering Your Citizens’ Requests: Don’t Let Them Fall Through the Cracks

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Connect with Citizens: Municipal Call & Email Tracker

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